Less than two weeks after the video of a man getting dragged off a United plane created outrage, a new video emerged on a different US airline involving an flight attendant, who has since been grounded.
Angry Flight Attendant:
On Friday, Surain Adyanthaya a passenger who was on the American Airlines flight 591, from San Francisco to Dallas, posted a video that shows a clash between some passengers and the flight crew, before the flight took off from San Francisco.
As per Adyanthaya’s story to ABC affiliate WFAA in Dallas, the altercation started when a female passenger, who’s from Argentina and was travelling with her two children, had her stroller taken away by a flight attendant.
In the video, the woman can be seen crying and asking for her stroller back. However, it doesn’t show the flight attendant taking it.
A male passenger came to the woman’s defense, which caused the incident to escalate. The man asked for the name of male flight attendant and said: “Hey bud, hey bud, you do that to me and I’ll knock you flat!”
To which the flight attendant angrily replies: “Hey, you stay out of this!” while pointing his finger at the man.
The pilot then appears and tries to calm the flight attendant.
Throughout the video, the female passenger is heard crying.
However, American Airlines reacted quickly. Only 20 minutes after the plane touched down in Dallas, the company apologized and stated that it had grounded the flight attendant, it has also upgraded the woman and her family to first class.
American Airlines’ statement:
American Airlines issued a statement saying: “We have seen the video and have already started an investigation to obtain the facts. What we see on this video does not reflect our values or how we care for our customers. We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident. We are making sure all of her family’s needs are being met while she is in our care. After electing to take another flight, we are taking special care of her and her family and upgrading them to first class for the remainder of their international trip.”
The statement goes on saying: “The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care. In short, we are disappointed by these actions. The American team member has been removed from duty while we immediately investigate this incident.”